Frequently Asked Questions
Everything you need to know about your Jayflex Fitness journey.
How long does shipping take for heavy gym equipment?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days depending on the size and weight of the equipment.
Do you offer a warranty on Jayflex products?
Yes, all Jayflex Fitness products come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal use.
What is your return policy for fitness gear?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.
Are your pull-up bars and door-mounted gear safe for home use?
Safety is our priority. All Jayflex equipment is rigorously tested for weight capacity and stability. Please ensure you follow the included installation guide to verify door frame compatibility before use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Shop Pay Installments.